Warranty and Maintenance information

Question: What type of warranty and technical maintenance program does Medikro offer for its spirometers and calibration syringes?

Answer: Medikro is committed to delivering high-quality products and provides a Manufacturer's Warranty of 3 years for spirometers and 1 year for calibration syringes, covering any defects in materials or workmanship. To secure an Extended Warranty extension for your spirometer, simply enter into a Service Agreement with us and arrange for annual maintenance. This will guarantee optimal performance for your spirometer and syringes, facilitating worry-free operation for years to come. For comprehensive details, please consult the article below.

Table of contents 

1. Warranty information

2. Annual maintenance 

3. Service agreement 

4. Repair of spirometer without warranty

Warranty information 

Medikro takes pride in the quality of its products, offering a Manufacturer's Warranty that addresses any material or workmanship defects that may emerge within the specified time frame:

Spirometers: 3 years.

Calibration syringes: 1 year.

Beyond the standard warranty, Medikro also provides an Extended Warranty for its spirometers through the Service Agreement program. 

Annual maintenance 

Medikro offers an annual maintenance program for both spirometers and calibration syringes. When you submit your devices, our skilled technicians will meticulously assess their condition, carrying out any required technical adjustments to guarantee optimal performance. Furthermore, we will calibrate the devices and supply a certificate to validate the services rendered. For customers who have entered into a Service Agreement, this maintenance also grants the added advantage of extending the manufacturer's warranty for an additional year once the initial Manufacturer Warranty period has expired (3 years for spirometers, 1 year for syringes). To arrange a maintenance appointment, simply get in touch with us.

How to order annual maintenance:

1. You can order annual maintenance via e-mail ([e-mail]) or by filling a webform. Remember to provide the serial number of your device or its product code (eg M9474-ASV) for the service from your pricelist.

2. After submitting your request, you will receive an RMA number, which must be marked on the delivery documents and package. Please pack your devices carefully and follow the instructions provided for where to send them.

3. Before ordering maintenance, please contact our Technical Support team. We will troubleshoot any issues you may be experiencing and assess the need for maintenance.

Codes for ordering Annual Maintenance for different devices:

	Nano, Primo, Pro spirometers	Duo Spirometers	Calibration Syringes
Included:	Cleaning & accuracy check, certification.	Every year: cleaning & accuracy check, certification. Each 3rd year: same as usual + battery replacement	Cleaning & accuracy check, certification.
Product code:	M913-ASV (Nano) M914-ASV (Primo) M915-ASV (Pro)	M920-ASV1 - 1st / 2nd year M920-ASV3 - 3rd year	M9474-ASV

The table below provides a detailed breakdown of the maintenance measures for each device:

	Maintenance of the spirometer	Maintenance of the calibration syringe
Maintenance measures:	Complete function check of the spirometer and associated documentation.	Dismantling, cleaning and measuring the calibration syringe. Annual maintenance includes a new piston seal ring, special grease and adapter.
The device being serviced:	Medikro Pro and Medikro Primo spirometers	Medikro Calibration syringe 3000 ml
Guarantee (with Service Agreement):	After the initial 3-year warranty period, uninterrupted annual equipment maintenance extends the Manufacturer Warranty period by one additional year.
Guarantee (without Service Agreement):	For maintenance work and parts used, a 3-month warranty.
Note:	Always includes a software update to the latest Medikro spirometry software (if a newer version is available).	Spare parts other than those mentioned above are invoiced separately. The serviced unit is accompanied by a measurement certificate, in which the stated syringe volume can be entered into the Medikro spirometry software.

Why Choose a Service Agreement for Annual Maintenance?

Signing a service agreement for annual maintenance offers significant benefits that ensure the longevity and reliability of your Medikro equipment. Here are the key advantages:

1. Exclusive Access to Extended Warranty: Customers who enter into a service agreement are entitled to an Extended warranty extension for their spirometers, as long as they continue to send their devices for annual maintenance. This unique benefit is exclusive to those with a service agreement, ensuring peace of mind and long-term value for your investment.

2. Stress-Free Maintenance Scheduling: With a service agreement, you no longer need to worry about missing a maintenance appointment or keeping track of scheduling. We will take care of organizing regular maintenance schedules and remind you when it's time for your equipment to be serviced. This way, you can focus on your core responsibilities while we ensure the optimal performance of your devices.

To enjoy these benefits and secure an indefinite warranty for your spirometer, consider signing up for a service agreement with Medikro.


For more information, please contact us by filling out the form provided in the link here.

Repair of spirometer without warranty

For devices in need of repair that are either not covered by the warranty or where the damage is not covered by the Manufacturer's Warranty, Medikro offers the option of repairing the broken device.

You can send the device to Medikro to check if it qualifies for warranty service or to get a quote for repair or replacement.

Before shipping the device, please contact us by phone or email to obtain an RMA number for the device by filling out the form provided in the link here.